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Return Policy


Returns & Exchanges

New, unwashed, unworn, unopened packages will gladly be accepted for returns within 14 days of receipt. Opened packages will not be accepted & will be considered unexchangeable and nonrefundable.

Please email us at hellothere@nenikanopi.com to arrange your return.

After we receive your package, it will be reviewed to determine if it is in it’s new, unwashed, unworn, unopened condition, with packaging of product in it’s original intact state. The full purchase price will then be refunded in the original form of payment. Customer is responsible for all shipping costs.

 

Nenikanopi reserves the right to deny returns or exchanges based on the condition of the returned item(s).

 

In the rare case of a manufacturing defect, please follow these steps:

  • Please email photos of said defect & proof of purchase (*your shipping invoice or receipt) to hellothere@nenikanopi.com within 3 days of receipt of your item.

  • You will then receive a response within 3 business days.

  • A replacement for your item will be shipped at no cost to you.

  • A shipping label will be included with your replacement for you to return said item which must be shipped within 5 business days.

     

*Again, all international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.

All returns & exchanges will be at the discretion of nenikanopi based on the returned item’s condition and if said item is considered unexchangeable and nonrefundable.